Division: Resident and Community Services
Supervisor: Director of Resident & Community Services
Status: Non-Exempt, Full-Time
Location: Corporate Office
ORGANIZATIONAL BACKGROUND
Cabrillo Economic Development Corporation (CEDC) develops and manages service enriched, inclusive residential communities, ensuring access to affordable, secure, quality housing that creates the foundation for our residents to grow and thrive.
THE POSITION
The Resident Services Coordinator position provides general Information, referrals, linkages to community resources, and coordinates educational workshops and community-building activities for residents of CEDC's portfolio properties. This position requires a motivated and resourceful Individual who is sensitive to residents' needs and has experience working with diverse, very low-Income populations, including veterans, older adults, formerly homeless adults, and families.
CEDC seeks a firsthand professional to assume a full time Resident Services Coordinator (RSC) position in Ventura County. The RSC will provide support to a diverse group of residents, will collaborate with other staff to assist with outreach and special events, and will lend technical expertise to Property Managers. The RSC will work closely with Property Management and other CEDC departments. The RSC will focus on assisting residents to be successful in CEDC housing and in improving their economic stability. The RSC will provide information and referrals focused on housing success, crisis Intervention, employment, education, and health and safety. The RSC will follow up on notices given to residents and work proactively to decrease the number of notices that result in evictions. The RSC is responsible for tracking programs, collecting data, and referrals through daily attendance, referral notes, case notes, and utilizing a database within the RCS Department.
ESSENTIAL DUTIES AND RESPONSBIITIES
Specific job goals, objectives, and tasks are established for each employee as part of the annual evaluation and work plan process. Major duties and responsibilities Include, but are not limited to the following:
- Build community and trust among residents
- Assess the needs of residents, including special needs groups to recommend specific service plans, provide service referrals and linkages, as needed
- Meet with residents and provide ease management services upon request
- Develop and educate communities on a resource directory with relevant local and accessible resources
- Provide social, educational, and recreational programs through collaborations with volunteer, local non- profits, governmental, and/or community resources
- Develop programming and coordinate workshops relevant to resident needs (i.e. wellness, life skills, financial literacy, mental health, social well-being, technology, and community building)
- Establish collaborative working relationship with Property Managers and other CEDC departments to facilitate open and on-going communication regarding resident activities, meetings, special events, resident concerns
- Provide regular documentation and data of all program activities via program database metrics
- Conduct annual resident satisfaction surveys to ensure quality of service and relevant services based on needs and requests
- Prepare quarterly and annual report of outputs and outcomes to measure impact
- Conducting intakes, orientations, and needs assessments of residents; constructing appropriate customized services plans that identify the services and benefits that best fit their needs
- Plans and coordinates on-site educational activities that may Include, the following topics: lease and house rules; independent living; health and wellness; home safety; home maintenance; personal safety; disaster preparedness; greening; green living and neighborhood projects
- Facilitates support groups and resident leadership and empowerment activities, including the establishment of a Resident Council, as needed
- Providing professional communication and leadership in a variety of meeting and/or presentation settings
- Completing and maintaining service reports, grant reports, activities budgets, program files and all relevant paperwork required
- Provides and/or coordinates translation and interpretation services upon request.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
- Minimum of two years' experience in social work, supportive services, case management, and/or related field required
- Bilingual English/Spanish preferred
- Strong background in collaborating with low-income individuals, individuals with special needs, mental health, physical, and developmental disabilities
- Knowledge of community resources, services, and public benefits for linkages (i.e. veterans, low – income, farm workers)
- Group facilitation, conflict resolution and mediation skills preferred
- Ability to work in collaborative and productive partnerships with staff, property managers and residents to implement assistance and programs at the properties
- Computer skills, including MS Word, Excel, PowerPoint, and Outlook
- Ability to work Independently and in a mission-driven organization with high standards of ethics and individual morals
- Ability to take initiative in problem solving and possess analytical/data skills
REQUIRED EDUCATION
Bachelor’s degree or 2 years of work experience within a related field of social work, psychology, mental health, and/or supportive case management
LICENSES & OTHER REQUIREMENTS
A valid California driver’s License and proof of automobile liability insurance
CEDC IS AN EQUAL OPPORTUNITY EMPLOYER.
