Map of Sevierville — Best attractions, restaurants, and transportation info (2024)

Great place to take a bunch of 16 year old boys. Loved that they gave the option of paying $30 per room to add the extra hour after the normal 10pm close time. Gave more time for the slides since there were less folks around. The ropes coarse and mini golf were good but the rest was really for smaller ones. Arcade was a little expensive. The ladies at the arcade restaurant were great though. Very sweet and a lot less wait time. Had pretty much everything any. Other snack place had, even brews. The only complaint was the smell of our villa, which was the basic one. It smelled like urine. immaculate looking house very close to the next house(villas). The villa had pretty much all, pots dinner plates, saucers, silverware and spatulas and knifes. Just needed drinks and foods you want and we were set. They did have dish washing powder and liquid for sink and paper towels.

Great place to stay! My only issues would be that the beds are not that comfortable and the elevator wait time is a little long. I would definitely go back though. The amenities are top notch and the food and costumer service are excellent. The staff are very polite and helpful.

My family and I stayed for 3 nights and had a lot of fun with the water park. The rooms were actually pretty nice considering other water resorts we’ve stayed at. Besides checking in, the service wasn’t very great. I’d say that 90% of the workers were very unfriendly and housekeeping wouldn’t take my trash. She asked me to throw it away myself.I’ve worked in the service industry before, so I know there’s something going on with upper management if the workers are unhappy and unfriendly. Either they are being worked too much or they aren’t getting paid enough. Management might want to look into why their workers are so unhappy.My other complaint is the pricing of the food. I understand that resorts are going to be higher priced than normal, but for those prices the food should be amazing and it’s subpar. Also, the arcade room needs AC as well as the rest of the building. It’s August. My family shouldn’t be sweating inside the building.

My family and I stayed at the new villas which were perfect for us. Spacious, fully furnished, private, and had a game room that the kids enjoyed. We rented out cabanas and Robert took great care of us. We also had the best Cabana host, I can’t think of her name but shes from Jamaica, has light brown hair, with glasses. Loved her!! Overall we had a blast!! No complaints

Wonderful experience and a place worth visiting if you enjoy Waterparks. Parking and checking in was a piece of cake. Convenient room key wrist band as well as optional money resource to keep you from packing loose cash n wallets that could be lost or stolen. The water in the wave pool was a bit on the cold side for indoors. However, the water for the slides was like bathwater and very enjoyable. The slides were enjoyable for both young n old. They didn't beat you to death! Most anything you could think of coffee games snakes meals all available at arms reach at the hotel! Great overall experience!

Room was dirty. Dead bugs by the patio door. Patio screen wouldn’t open. Coffee pot had mold growing in it. Bathroom was a mess and in disrepair. House keeping came into the room unannounced on Friday after check in while my daughter was changing. They came in again as we were taking luggage out to the car. Checkout time is 11 we found them turning our room over at 10, with our belongings in there. Overall service was poor. Amenities for the kids is great, but not worth the price due to cleanliness and service.

We stayed here for the second time on 01/13/2024 and had wonderful time. Rooms were clean and beds were comfy. I loved everything about this place but I do want to point out the new lazy river does need some improvements. I believe it could use some slowing down on the part where you are to enter and exit the ride due to the water is very fast and almost can push you if you’re not a bigger person. We noticed there wasn’t much of a light show either as advertised. Overall we enjoyed our stay and all the staff were nice and lifeguards were very observant. We also loved getting frozen yogurt and the Firefly restaurant. Drinks at the restaurant were delicious. We’re very much looking forward to coming back in a few months!

I have been here multiple times, as my kids love swimming. The staff are kind and the facilities are okay and convincingly fine, but there are too many people. Especially in the case of spas, there are so many people that there is no room to step on if I exaggerate a little and the water is dirty. I recommend coming here when it's not crowded.

The water park is nice. My kids did enjoy that part. The food is pretty expensive, or more than I would’ve expected.After checking in and going to my room on the first floor, I found that the sliding door would not lock. After trying to explain to the front desk why I would prefer it locked, I finally had to just tell them that the publicity they would receive if someone came in my room in the middle of night drunk trying to find their room would probably cause many cancellations.We had fire alarms go off several times one evening, causing us to wake our kids to evacuate each time. The washer and dry room was limited to two of the three washers working. The dryer wouldn’t dry clothes to save a life and had to be ran 5 times to dry a medium sized load.The biggest concern I have is that I was overcharged on my credit card. Not for the rooms, not for the food, but for a tip. Which makes me wonder how many times they have stole from their guests like that. I have been trying to contact the company for a week now. No one answers the phone that can assist me, they all pass me off to someone else. I tried via messenger. I did get a response saying someone would contact me two different times, but have yet to speak with anyone.If you decide to stay here, I would suggest you examine your bill thoroughly to see if you were stolen from as well.

This was my family and I first time visiting this establishment it was awesome. My kids loved every minute of it. The rooms are nice, cozy, and clean. The only update they needed are the shower heads need to be changed out. I wouldn't say the restaurants are too costly inside of the establishments ( I have a family of five and we spend on average $60 a meal) because the food was more than enough and taste really good none of that microwavable mess everything was fresh homemade. They have a Starbucks, 4 different restaurants, 3 stores and they had plenty of activities for the kids as well as adults. The only downside is I don't know if it's because it's not quite summer time yet. But the outside pool closed a little early 6 p.m. and the inside pool stays open till 10 pm. Okay so customer service was friendly, but the front desk lady named Toni. She was a little too straight to the point have your I.D. ready in your hand okay you're done they will text you with your room number. I informed her this was my first time visiting. She did not give me a map or say hey will let me tell you a little about our establishment none of that. I just think that she may need to go to a customer service class because she's representing her establishment first. Note I did have other family members there and they received the five-star treatment at the customer service desk. Again I really love this establishment this was my only downfall. And I would never down talk anyone visiting.

Well this place is pretty awesome. 2 adults, 2 kids stayed 3 nights and it ended up costing about $ told including food. I love the wristband as the room key and used it to pay for everything. Our room was one with a kitchen and while it was nice it wasn’t quite spacious enough. To open the Murphy bed and use the pull out couch we had to move everything in the kitchen. There was nowhere to put our bags besides the table tops and the chairs. Overall for the price of the room I was pleased though. The water park was awesome. Very friendly staff and everything seemed pretty well kept. Plan on keeping the weight off climbing the stairs for the slides. The climbing course, arcade, mini golf, and climbing wall were also great additions, however not too cheap. Use the deals they have for credits. Overall very happy with our stay. Thank you.

We come here every spring, and I can not say enough about how much we love it here! This place is always amazingly clean and the staff is very friendly. Which I feel is a tall order for a resort centered around water parks, with so many rooms, and the large majority full of children. We didn't hear any noise from our rooms, running jumping, laughing, or yelling. They must have extra soundproofing. We stay in upscale hotels and can hear the people in adjoining rooms and kids jumping upstairs. This place has good food, beverages, and an arcade to keep everybody entertained. And they don't leave out adults. Live music by Hayden Wright was fantastic, and plenty of drink options. Well done Wilderness!!

Reserved a two night stay with the kids. Upon arrival was notified that reservation for today was cancelled without notification, and the deposit was transferred to tomorrow’s reservation. They only have me for tomorrow. Now after Midnight, time when all the hotels in the area are fully booked I am left in the car with no hotel room and five kids wanting to sleep and no place to go. How great is that. I paid the deposit around 500$ for “no room available” two days prior to arrival. If there is no place to stay today, obviously I cannot keep tomorrow’s reservation. They ruined my vacation.

This place is awesome, we have stayed twice now and they are incredible to deal with. I want to shout out Madison, Lisa, Taylor and Samantha, these ladies are incredible at their job and do a fantastic job. We had a problem and they were fast and effective at resolving the issue. I just want to say thanks my birthday was awesome because of them.

The rooms are nice. Fairly clean. The “update” went over the promised 90 minutes even though we were very clear at the beginning that we had no intention of buying.Water park is great. It would be nice if they turned off the music temporarily during thunderstorm closures so that we can enjoy the storm without the extra noise.

We stayed in the Wyndham time share condos, and loved it! We had space and were able to cook, do laundry, take a nice bath, and all around enjoyed our time. There was construction going on during our stay, which was a bummer, but I'm hopeful it will be worth it when finished. The surrounding areas are pretty touristy and it would be nice to have more parks or things near or around. We will be back and excited to see the new changes.

We stayed here for the first time and had a blast. We went mid week and there where no lines for any of the slides. We had lots of fun doing the boogie boarding on the surf machine and enjoyed lounging in the hot tub and basketball in the pool.We got the kids (5 & 7) the adventure stay pass. They had fun doing the ropes coarse climbing in the arcade. And my son did the climbing wall. The rest of the others things were not very impressive. We won't be paying to get the pass again.The room was nice with a full kitchen. Service was not quite as expected. Any time we called to get more of something (Towels, dishwasher detergent, sheets/blankets) it would take a very long time and what they brought would not even be correct. We had to call back one or two more times for them to actually get it right. It was kind of bizarre how it kept happening every single time we needed something.Overall we had a great time and would recommend this place to friends. We will probably go back at some point in the future.

My experience was amazing! My children enjoyed there self and so did I. The only thing I didn’t like was the elevator kept being out of service and I was expecting to do my laundry but the laundry was out of service as well. A lot of activities to do in the area as well.Overall I enjoyed my stay and will return in the future!

When you book a stay and make a request 7 months in advance then when I check in am told that it's not available does not make sense to me. There was two families we both booked in November of 2023 for June each of us had requested rooms next to each other so three little girls would be close to each other. When we checked in we were both told that they didn't have anything available had can that be you knew this in advance. Our fridge didn't work the best.Water barely came out when taking a shower. It's so hot in the inside area you can't breathe.

Our "pool view" room had a view of a wall, no pool in sight. The beds were so hard it was like sleeping on the floor. The stove top in the room was "Disabled for our safety" so we couldn't cook anything. The walls are thin and we heard people running and screaming in the halls until after midnight. I contacted the front desk and they did nothing. Expect to pay at least $20 for anything to eat, even kids meals. There is not an actual restaurant that serves real food and they want tips for just typing numbers on a register.The water park was fun but lots of things broke or were unavailable during our stay. The fire alarms kept going off and we had to leave the building at night in the rain.The water park was fun, but there were so many people crammed into it was hard to enjoy anything. We won't be back and id suggest you go somewhere else too.

I would definitely recommend staying in the nicer options on the resort. The wilderness is definitely not worth the money. It seems it hasn’t been updated since it open with the resort. The room was very tight with a god awful bathroom that only had one light, plus only one rod to hold your towels. The water would leak all over the floor as well. Black spots in the corners of the bathroom as well, didn’t even want to investigate it because it just seemed like something I shouldn’t touch. The beds weren’t comfortable at all, the comfort I could compare them to are the beds from my freshman year college dormitory. The hallways were disgusting during my whole stay (four days), basically other guest would treat the hallways like it was a public trash can. When we arrived they had no dollies to put our luggage on, we were told we had to find them ourselves if we didn’t see any in the lobby, which we never did. I search for one for about 30 minutes and couldn’t find one to save my life. I was livid due the fact my mother and father had terrible back and leg pain.I give this place a 2 because it at least has a Starbucks and a decent little bar to forget about how terrible and run down the rest of this place is.Staying here makes sense if you’re on a budget, but to be honest if you really want a safe and comfortable experience this particular hotel at the resort isn’t worth it at all.

The customer service here was immaculate!!! Ms.Toni was very friendly and so were the other ladies. Southern hospitality at its finest. Our room 23040 was updated nice and clean. No complaints whatsoever. However, our upstairs neighbors were sooooooo noisy I had to call the front desk. We definitely didn’t get a goods night sleep but it didn’t ruin our stay. Will definitely revisit when it’s warmer and everything is open !!

We came for my five year olds birthday and he loved it. The indoor park wasn’t as big as I thought, but it was fine. No hot tubs that I could see.The food is the biggest complaint. The only thing I would order is the pizza. The snacks are overpriced for what they are. The breakfast was by far the worst. Paid 80$ for our family to do the buffet. It consisted of frozen cinnamon rolls, pop tarts, and cereal. You get a better variety at the holiday inn. And better quality.The rooms were clean and fun for the kids (bunk beds! Woo!)I’d do it again but I’d make a point to bring my own snacks and only eat their pizza.

Great service and rooms are clean, attractive, and comfortable. We had a 2 bedroom with a balcony. The kitchen is well appointed. Many activities and an indoor and outdoor water park for all ages. Close to many attractions and a short distance to the Great Smokey Mountains National Park. Perfect vacation stay.

This place was amazing! We want to come back and stay longer. I’d say you should do a minimum of 3 days, but 4-5 would be better, especially if you want to do non-resort things.The lifeguards are diligent and fair. The wave pools are definitely rough without much of an “easy mode,” but everything is perfect.Our room had a few minor oddities- toilet needed re-siliconed to the floor, the bathroom light flickered a time or two when it first came on, the light switches were a bit weird in their placement, and the dishwasher was missing 5 of 8 wheels on the bottom rack. It could probably use a new toilet seat.But it was awesome!

This use to be a place we loved to visit often, but this time was so disappointing. The room wasn't as clean as they use to be. There was food under the table with a trail of ants going to it. We checked in looking forward to enjoying the dinner buffet ( one of our favorite) but to our surprise it was replaced with a taco/pizza courtyard that was way over priced and the food was horrible. We paid $12 for 2 tacos!!! No real variety on food choices now without having to leave and drive into PF to find decent food.

We had the queen Murphy room at the stone Hill lodge, which is the building the indoor water park is in. Like the name says, there is a queen Murphy bed and a sofa bed that's about full size. This room has the full kitchen and no balcony. 3 of us stayed here, and it was pretty tight trying to get from one area of the room to the next. As always, our stay was fun, with no issues. I can't wait to come back when the updates are finished!

My family and I traveled 14 hours to support a family member in a sports event which was held in this location. My mom paid over $700 for two nights just to be harassed multiple times by the workers who were trying to sell us things like timeshares. They even called our room and we were bothered about 6 times in the 2 days that we were there. The room we stayed in itself was disgusting. There was hair on the shower wall, it smelled awful, there were barely any outlets, it was dark and cold, when we got in the room the temperature was set to 60 degrees Fahrenheit. When we got under the blankets the bed felt damp and the bed was extremely hard. Not to mention the leaking shower that would constantly be dripping and the flickering light that would take a few seconds to fully turn on. At the very end when we were packing up for our checkout which was at 11:00 a.m. , room service bothered us multiple times before we even checked out. The room service workers opened the door while my sister was changing. Then when we were leaving we saw the same thing happen to someone else, they do not make themselves known or at least if they try they don’t make themselves known enough to the point where you can’t even hear them knock so then they just open the door while people are still in the room. We are so happy that we got to see our family but our stay at this resort continued to get worse and worse and I am furious for my mom because she spent hundreds of dollars to come to this resort and was repaid with absolute trash and harassment and we traveled 14 hours to be there. This place is money hungry and disgusting and I will warn my friends and family to never go to this resort and we certainly will never be coming back.

This was probably one of the best vacations I’ve ever had the hotel was beautiful along with the other three every single day we would take a shuttle bus and go over to the big hotel with the waterslide and the arcade. Even in that building they had little shops, which were very convenient for when I got bored, this place is crazy kid friendly and they love everybody who comes in. I didn’t meet one rude person. There is a beautiful light show that they have. If you want to talk about the rooms they were very nice they would see and if you had a lot of people, you could buy a room to go beside it, which is very nice And this place was awesome. I loved it so much totally recommended and I have to drive eight hours and it was totally worth it.

It was great. The rooms were clean and nice when we came in, and it has one of the best indoor waterparks I've ever been in. I enjoyed my stay. I would like to note that some room's windows weren't really windows because they had a curtain or cover of some sort on the outside, so only sunlight was let in, and you couldn't look out.

Great place for a family! This is a great place for families with children. We loved it! Lots to do and the people that work here are great! Can’t say how happy I am with this place and being a great place for my family to enjoy. I highly recommend this place to anyone with kids. They are very accommodating to adults also. I hope we get to come back and I hope this place keeps up the good work.

We have come here for years, and it had turned into nothing more than a money grab, and lack of service. We used to automatically have someone come to our room to refresh towels, take out trash, etc daily. Now you have to ask for someone to do this. The new "hot tub" is nothing more than warm water. No jets to sit by. Used to not have a system where drinks at the bar were monitored by electronic pouring. My $11 drink had almost zero alcohol and to get a extra shot, it would be $12! Used to be allowed to take the drink into the hot tub and relax and sip, but now you get the whistle blown by a lifeguard! All this that they're doing to save a penny, isn't helping because they lost my business. I'll take a cruise next vacation! The only reason they get 2 stars is the slides are fun. That's it! Everything is so regulated, you can enjoy just having fun. This might be fine for some, but not me.

The staff are very friendly and check in was very smooth. Booking was easy and quick. I wish rates were better for TN residents like some other places. Overall it’s a great place to stay though, clean, simple to find rooms and it’s nice the water park is included with the stay.

We had a wonderful time. I am very appreciative of the young lady at the Starbucks who took the time to show me the gluten free menu. All of the staff at the resort was very friendly, lifeguards very attentive and alert. The new lazy river is wonderful., the music was very cool! Clean, comfy rooms. Quick room service. Overall very pleased will be back!

Very fun place! Wish there were more food options - there were only milkshakes and pizza available and the pizza was very bland. Great for younger kids but maybe needs some more intense slides/activities for teens/young adults. The giant funnel slide was fantastic! I did think the frozen yogurt place inside the hotel was super cool, though, but we did not stay overnight, just came for the day, so food was much more limited.

Don't do it! We've stayed in the past and loved it. This time has been horrible!! I had to beg for two days for housekeeping to be told we would have a VIP cleaning done. Not that I need a VIP cleaning I just wanted towels and trash taken care of. Come back to the room once this "priority" cleaning was done to a garbage bag of towels on an unmade bed and a bag of trash from another room left on our room!! Pools have dirt and debris in them. Rooms are outdated. Everything's expensive. We will not visit again.

We instantly described this as "Panama City Beach meets White Water" and we were surprised to say the least. To clarify: it's dirty (carpets, bathrooms, pools and slides), host to some unkempt families (wanna know what you're swimming in...just watch how many people actually use the bathrooms at the pool in an hour or two), the front desk staff were unfriendly on the phone AND in person. That should have told me all I needed to know when I called to make the reservation - also, they do not accept online or phone payments to pay your balance prior to your stay...I tried, they said I had to pay at check-in. The front desk staff seem like they do not enjoy their job at all. We were awake early every morning by the stomping around of our upstairs neighbor...they walk around their room A LOT super early getting ready. They do not have a maid service to provide clean towels and remove the old during your stay. The staff drained the wave pool after a kid threw up in it but we're unsure if it was disinfected because it was refilled within the hour. We asked for an extra blanket because the one in the room for the sleeper sofa was paper thin...but they didn't have any extras. And if you're seeking shade while your kids swim, good luck. There are a small handful of umbrellas providing shade on the property. Plenty of room to add more, but that would cut into their expensive cabana rentals. This is the first and certainly the last visit for our family. I'd rather visit the redneck riviera where you're prepared for a trashy experience.

Overall such a fun stay! The best part was definitely Tina at the front desk. She went absolutely above and beyond for my family and our stay. She is definitely a gem and such a hard working, amazing woman. So glad we got to meet her. The rooms were very large and the waterpark was amazing. 10/10 experience. Can't wait to go back!

Our stay is always awesome. The staff is great and its always so clean! Our kids love this place we try to go once a year. The added soaky passes at certain times is a great bonus. And being able to play at the Waterparks before and after check in is even better! Highly recommended to go and try it out!

I recently stayed here and I had accidentally left my brand new shoes in a drawer went back after checking out and waited 2+ hours just so they could tell me sorry but nothing was turned in the lost and found so in that case whoever they have as cleaners must have stole the shoes and not turned them in as suppose to resulting in not doing their jobs correct. They made me fill out a lost and found report but didn’t seem to care brushed it off instead of looking into who cleaned the day I checked out and question as to why it wasn’t turned in. So if you plan to stay here make sure you don’t leave any expensive valuables/Items because they most likely won’t care or look into. I think it could have been such a simple situation to look into since it had just been a day from checking out of the room but staff seem not to care since they don’t loose nothing.

Have been to wilderness several times, my most recent visit (July 2024) was the worst by far. First off my wife had her card double swiped by the Cabana host. Got a better chance of meeting the president than getting to someone who can fix that. Finally just gave up. My sister in law also had her car swiped twice at the breakfast buffet. The buffet is good, but not worth paying twice for.Cabana service is Extremely slow. If you're really hungry or thirsty I promise you're better off just getting the stuff yourself. Plus you cant trust them with your card anyway. Many of the workers speak very bad English, basically just got to figure stuff out yourself because there's no one that can answer anything.Was disappointed in outdoor waterpark, usually we come in colder months and outdoor isn't open. Lazy river is pretty good and the slides are decent but there just isn't that much to do outdoors. Would benefit from a hot tub or another pool area. The one side of the lazy river goes to very shallow water and hurts to scrape the bottom. They need to figure out a better walkway between outside park and indoor park. Walking through arcade soaking wet is weird.

My friend and I had a girls getaway. Courtney at the front desk set us up in the best room we could've asked for on our budget. Amazing girl, BTW. The park was awesome. Missed our on the opening of the roof top, but that will be for next time. The morning staff at the grill was a delightful experience. I'm glad to see the lifeguards to be very helpful and fun. Will return again with family to explore more.

This was first time at Wilderness. We booked a handicapped accessible room because we took my 98 year old mother. I was hoping for a walk-in shower but it was a regular tub/shower combo with a bathtub stool, grab-bar and a sink you could roll under. She was not able to get up in the tub because it was pretty high. I was a little disappointed with that. Other than that the room was comfy and clean. Also we asked at check in to be moved closer to family and they could not, would not accommodate us. When we go back again we will talk to a representative when we book so this can happen.

We have stayed at this resort many times over the years and our children fully enjoy the water park. However, this year instead of booking through the Wyndham portion of the resort we booked through the regular desk. Because we have a large family and we’re coming to celebrate our grandsons birthday we booked not one but 3 rooms. The total accommodation would be for 15 people. Each of the 3 rooms had a rate that was based on 1-4 people before the price would increase per person ( an additional fee of $30 per person)This would mean with 4 people per room you would receive 4 water park wristbands per room. Upon arrival , we were informed we could only have a total of 5 wristbands. It seems to be simple math that 3 rooms x 4 bands per room is 12 wristbands before you begin to pay for additional people. We were perfectly willing to pay for the additional people above 12. Samatha , the front desk manager, explained that because we scheduled all 3 rooms on the same booking it reduced the number of wristbands included. This just doesn’t make sense to meIn any way. Purchasing more rooms shouldLead to an increased benefit, not a decreased benefit. I’m disappointed to say after many years of family and business trips, and our daughter even having worked here during her college years, this utter ridiculousness has caused this to be our last stay here. I would love for upper management to offer a valid reason for such an illogical business practice. May 17-19 2024

Upon driving into this place, you’re amazed at how pretty the grounds are. That immediately changed when you walk into the hotel. I walked in to meet my family because they arrived earlier, there were front desk workers everywhere, not one person said hello. Walking through the hallway to my room there were piles of towels everywhere. The carpet was nasty throughout the hotel, no water pressure in the shower and the experience was just mediocre. I walk up to the bar near the lobby to get a drink and the bar was trashed, there wasn’t any people sitting at the bar so that should be unacceptable. It looks like cleanliness isn’t on their list, so I write this as I sip on my $16 overpriced small beverage with used dental picks on the counter in front of me. Needless to say this place is overpriced. Take your family to the beach and rent an air b&b you’ll have a better experience.

The beds are so hard! My kids were even complaining. They actually said the pull out couch bed was more comfortable than the actual beds. I asked for a mattress topper but they stated they did not have any of those and all their beds are the same. My kids did enjoy the pool, slides and arcade. It would be a fantastic place if they had softer beds. And the elevator at stone hill that only goes to the 1st floor was terrible, they need better access to the rooms on the 1st and 2nd floors.

We stayed here for my son's 14th birthday. Had a good time in the wave pool. The slides were pretty exciting but the five story climb to use them was more than I was interested in doing more than twice. You need to bring A LOT of extra money. We got three cheeseburgers and some bowling alley nachos for eighty dollars. Drinks from the machines are $3.50, they don't take cards or any bill larger than a one, and the staff isn't friendly about making change. It seemed like they were all about gouging you when you had no options, like bringing your own water bottles.

Absolutely terrible. We had a two night stay and thankful it was only two nights. We were so excited after researching the website and looking at the hours of everything there we wanted to stay at the resort and not leave but that wasn't the case. Upon arrival we were told the rooftop bar and pool would be closed and that should have been our sign being that it's brand new. We had plans of what we were going to do and what we were going to eat according to the online menus that were completely misleading. We planned to have a steak night at the firefly grill one night did they have steak? Nope. Their menu consisted of a couple appetizers and a couple salads nothing like the menu online. So we went to the deli did they have what was on there menu also no. So then we went upstairs was gonna do the tacos didn't have those either and wasn't open like the website hours were. We ended up having to leave the resort both days just to find food because they had nothing or were closed when the website stated they would be open. Beyond disappointed by the stay and will not be back nor would recommend to any of our friends that were planning on staying. Our room was decent minus the fact the fridge leaked all in the floor and our sink didn't drain. All in all just skip this resort and save money and go elsewhere!

We LOVE this place... highly recommend it to everybody... will definitely comeback. The only thing i can say is says, i wish they can change their Blinds. The whole time we where there, you can actually see the lights outside. Made me very uncomfortable specially during bedtime. Really cant sleep with lights are on. But other than, we still love our stay.

Sensory overload! I might have checked in during one of their busiest weekends of the year, President’s Day weekend on a Sunday. The lodging checkin was snaked throughout the lobby and after talking to staff it was like that starting on Thursday night. I reserved one of their premier double suites. They said it sleeps 15 but that includes couple pull out couches and Murphy bed with 4 queens and a twin bunk bed. The room itself was nice and plenty of room to spread out but thin walls. ASK for top floor as it seems most kids run like elephants down halls all hours of day. Also if you’re going in winter/indoor pool then request for room closest to pool. These hallways are like Vegas hotels 100+ yards long! Lots of walking. The indoor water park just added a water coaster and lazy river to their many slides, wave pool, water playground and hot tub. Great family fun in the winter for sure! Don’t forget the arcade and game area for another spot to let loose while dry!

Stayed Here with my brother and his faimly. I slept on the pull out sofa bed in room 11026 on 5/19-5/20. Unfortunately I woke up with bites on my legs, stomach and groin area. After close examination, I found multiple bed bugs on my body. One of my stomach and one on my inner thigh.The rooms were decent and affordable. Great to have access to the water park and local attractions. I enjoyed the stay, Just not happy with being feasted on while I slept, and having to pick bugs off me the next day.

The front desk staff were friendly and helpful. We wanted to add one more day to our stay, but unfortunately, all rooms were booked.The lifeguards did several trainings while we were there, which was very interesting to watch. They are absolutely on top of safety, which was so comforting. All lifeguards were attentive, and some were even playful with the kids on the wave rider. They are doing an excellent job in this area.We had the double queen bunk room. The high ceilings were nice, but the room was very skinny. It was hard to get the luggage cart inside to unload. The bedframes have these pieces that stick out on the end and I slammed my leg into one and have a huge bruise now, so watch out for that. Beds are pretty firm. Very clean rooms and lots of pillows and towelsThere's an entire upper level sitting area in the indoor waterpark that you can only access one way. It appeared no one was using it because it was confusing as to how to get up there. Once up there, you can leave through an upper level door, but you can't get back in. I think people would be much more inclined to use this space if you could get into it easier.Also, there was an elevator going to the rooftop pool that was not working. We thought we were stuck in it at one point. The rooftop pool was filled with children splashing and jumping around. We were not able to enjoy it because of the children crowding it. Would be great if this pool was adult only.

This place is fantastic! We rented the Villa Superior for about 16 people. The villa was extremely nice, and we had plenty of room for all the kids and their stuff! Everyone enjoyed the water parks ( they just wished they were a little bigger!). It would have been nice to have some little boats or floats with seats to take the smaller kids on the lazy river, but we managed and everyone had an amazing time! Definitely worth the drive and we all felt like we got a bargain! We will definitely be back!